Website Privacy and Consent Policy – CS1 Real Interiors Inc.

1. Who We Are

  • Welcome to CS1 Real Interiors Inc. Our website address is: https://cs1realinteriors.com. We are committed to protecting your privacy and ensuring transparency in how we handle your personal information.

2. What Personal Data We Collect and Why We Collect It

  • Comments:
    • When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string for spam detection.
    • An anonymized string (hash) from your email may be provided to the Gravatar service to check if you’re using it (Gravatar privacy policy: https://automattic.com/privacy/).
    • Approved comments display your profile picture publicly.
  • Media:
    • Avoid uploading images with embedded location data (EXIF GPS) to prevent visitors from extracting it.
  • Contact Forms:
    • We collect information provided through contact forms for communication, lead generation, and marketing purposes. This includes, but is not limited to, name, email address, phone number, and project details.
  • Cookies:
    • Comment cookies save your name, email, and website for future convenience (lasting one year).
    • A temporary cookie checks browser cookie acceptance (no personal data, discarded on browser close).
    • Login cookies save login information (two days) and screen display choices (one year). “Remember Me” extends login persistence to two weeks. Login cookies are removed upon logout.
    • An edit or publish cookie will be saved to track the post ID of the edited article. It expires after 1 day.
  • Embedded Content:
    • Embedded content (videos, images, articles) from other websites behaves as if you visited those sites.
    • These sites may collect data, use cookies, embed third-party tracking, and monitor your interaction.
  • Analytics:
    • We use analytics tools to collect data on website usage, such as page views, traffic sources, and user behavior, to improve our website and services.

3. How We Use Your Data (Marketing and Lead Generation)

  • The data collected is used to:
    • Respond to inquiries and provide customer support.
    • Personalize your experience on our website.
    • Send marketing communications, including newsletters, promotional offers, and updates about our services.
    • Analyze website traffic and user behavior to improve our marketing strategies.
    • Generate leads for our sales team to contact.

4. Who We Share Your Data With

  • We do not share your personal information with third parties without your prior consent, except:
    • Service providers assisting with website operation, marketing, and analytics (under strict confidentiality agreements).
    • When required by law or to protect our legal rights.

5. How Long We Retain Your Data

  • Comments and metadata are retained indefinitely for automatic follow-up approval.
  • Registered user information is stored in user profiles, which users can edit or delete (except usernames). Administrators can also access and edit this information.
  • Marketing and lead generation data will be retained for a period necessary to complete its intended purpose. If a user request that their data be deleted, we will comply with that request, as long as we are not legally obligated to retain the data.

6. What Rights You Have Over Your Data

  • You can request an exported file of your personal data.
  • You can request the erasure of your personal data (except data we must retain for legal, administrative, or security reasons).

7. Where We Send Your Data

  • Visitor comments may be checked through an automated spam detection service.

8. Your Contact Information

  • For privacy-related inquiries, please contact us at: [Your Contact Email/Phone Number].

9. Additional Information

  • How We Protect Your Data:
    • We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
    • This includes secure server infrastructure, encryption, and access controls.  
       
  • Data Breach Procedures:
    • In the event of a data breach, we will notify affected users and relevant authorities as required by law.
  • Third Parties We Receive Data From:
    • We may receive data from third-party marketing platforms or lead generation services, with their prior consent.
  • Automated Decision Making and/or Profiling:
    • We may use automated tools to analyze user behavior for marketing purposes, but we do not engage in automated decision-making that significantly affects individuals.
  • Industry Regulatory Disclosure Requirements:
    • We comply with all applicable privacy laws and regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.  
       

10. AI-Assisted Communications, Project Inquiries, and Customer Authorization

This section supplements Sections 1 through 9 of this Website Privacy and Consent Policy and our existing Messaging Terms and Privacy Policy. It does not replace or diminish existing privacy protections, data-sharing restrictions, customer rights, or opt-out instructions.

  • How We Respond to Customer Requests. When you request an estimate, submit project information, ask for an appointment, request a callback, or contact CS1 Real Interiors Inc. (“CS1”) through our website, Google or other advertising, a third-party service marketplace (such as Angi or Thumbtack), telephone, SMS, email, or another authorized channel, CS1 may use your contact and project information to respond about that specific inquiry and related services. Depending on your request and applicable permissions, communications may involve calls, texts, emails, appointment confirmations, requests for project photos or measurements, estimate updates, and project-specific follow-ups.
  • Human Representatives and AI Assistants. Communications may be handled by CS1 personnel or by technology and service providers working on CS1’s behalf, including AI-powered conversational assistants such as Giulia, automated workflow systems, scheduling tools, and customer relationship management systems. Where legally permitted and appropriately authorized, these technologies may generate spoken responses using an artificial or AI-generated voice, send messages, collect project details, coordinate appointments, and route requests to CS1 staff. An AI voice assistant will identify itself as an AI assistant at the beginning of its conversation.
  • AI-Generated Voice and Automated Calling Authorization. AI-generated or artificial-voice calls and any automated or prerecorded calls are made only where CS1 has an appropriate legal basis and the consent required for the type and purpose of call. For calls that require prior express written consent, CS1 seeks a clear, affirmative authorization identifying CS1 as the calling business and the telephone number provided by the customer. Such consent is not a condition of receiving an estimate, purchasing services, or otherwise doing business with CS1. Merely visiting this website or reading this policy does not, by itself, constitute any additional consent required by law for artificial-voice telemarketing calls.
  • Third-Party Lead and Marketplace Requests. CS1 may receive a customer’s information and project request from lead-generation providers, advertising platforms, and service marketplaces, including Angi and Thumbtack, as already described in this Policy. We use that information for the project inquiry and related communications consistent with the customer’s authorization, the applicable provider’s terms, and applicable law. Where a provider has lawfully obtained consent that covers communications made by or on behalf of CS1, CS1 may rely on that authorization to the extent it is legally sufficient. This Policy does not expand, override, or retroactively create consent that was not given through that provider.
  • Project-Specific Communications Versus Promotional Marketing. Responding to a requested estimate, arranging a site visit, requesting project information, or giving an appointment update is different from sending unrelated advertising or ongoing promotional campaigns. CS1 maintains any legally required separate permission for promotional texts and artificial-voice or automated telemarketing communications. Our existing Messaging Terms, including message and data rate notices and promotional-message frequency disclosures, continue to apply to the corresponding subscribed messaging service.
  • Information Processed by AI and Service Providers. For the purposes described above, authorized systems and service providers acting for CS1 may process contact details, the source of an inquiry, project addresses, scope of work, timelines, budget information the customer chooses to share, appointments, messages, photographs, measurements, communication history, and the outcome of customer interactions. CS1 may use these details to manage inquiries, assess whether a project fits our services, prepare next steps, support staff, and maintain its business records. This processing remains subject to the existing restrictions on third-party sharing and mobile-information marketing contained in this Policy; providing information to a vendor acting only for CS1 is not permission for that vendor to market independently to you.
  • Call and Message Records. CS1 may maintain communications metadata, messages, call summaries, and transcripts for customer service, quality assurance, scheduling, accurate project records, and compliance. If an audio recording is used, CS1 will provide any notice and obtain any recording consent required by applicable law. Audio recordings are not implied to occur on every call.
  • Human Assistance and Decisions. A customer may request assistance from a CS1 team member. AI assistants may help collect facts and suggest project next steps but do not, by themselves, issue binding prices, contractual promises, technical determinations, or changes to an executed agreement. The existing disclosure about automated decision-making remains in effect.
  • Communication Preferences and Withdrawal of Consent. You may tell CS1 or its AI assistant not to call or message you, ask to speak with a person, or withdraw a previously granted communication authorization through any reasonable available method. You may call 971-217-0257 or email contactus@cs1realinteriors.com. For SMS messages, you may reply STOP or UNSUBSCRIBE to opt out, or HELP for assistance, consistent with the existing Messaging Terms. CS1 will honor applicable opt-out and do-not-contact requests as required by law. A request to stop AI calls will not be treated as permission to continue AI calls through a different system.
  • Consent Records and Future Policy Changes. Where consent is obtained, CS1 may maintain relevant records such as the stated authorization, form or lead source, date and time, contact number, and applicable disclosure version to document what the customer agreed to. Updates to this Policy apply prospectively as required by law; they do not automatically authorize artificial-voice or automated calls to people who have not granted the legally necessary consent.

11. Additional Clarification About Service Providers and Mobile Data

CS1’s use of a communications platform, hosting provider, CRM, automation service, or AI technology provider to perform services on CS1’s behalf does not change our existing commitments against selling, renting, or sharing mobile information with third parties for their independent marketing or promotional purposes without explicit consent. The data-sharing limitations in Section 4 and the “No Sharing of Mobile Information” provision below remain fully applicable.

12. Privacy and Communications Contact

For privacy questions, AI-communication questions, communication preferences, or a request for human assistance, contact CS1 Real Interiors Inc. at contactus@cs1realinteriors.com or 971-217-0257. Our mailing address is 2900 SE Cornelius Pass Rd, Suite 762, Hillsboro, OR 97123.

These AI communications provisions take effect when published. They supplement, and do not replace, the other sections of this Policy or any separately presented consent disclosure.

Terms and Conditions for Messaging Service

Thank you for subscribing to our messaging service. Please review the following terms and conditions carefully:

1. Message Types

By subscribing, you agree to receive messages related to the following categories:

  • Promotional messages: Exclusive offers, discounts, and special promotions.
  • Informational messages: Updates on new services, business hours, or important notices.
  • Marketing messages: Announcements about new products or services that may interest you.

2. Message Frequency

You can expect to receive messages at a frequency of weekly, bi-weekly or monthly. The number of messages may vary based on promotions, special events, or urgent updates.

3. Data Rates Notice

Standard message and data rates may apply depending on your mobile carrier. Charges will be based on your phone plan and service provider.

4. Opt-Out Instructions

If you wish to stop receiving messages from us, you can opt out at any time by following these instructions:

  • To unsubscribe, text STOP. You will no longer receive messages from us.
  • For assistance, text HELP. You will receive additional support and guidance.

5. Privacy Policy

Your privacy is important to us. To learn more about how we collect, use, and protect your information, please review our Privacy Policy at HERE

By continuing to use our messaging service, you acknowledge and agree to these terms and conditions.

 

Privacy Policy

Your privacy is important to us. This policy outlines how we handle your personal information and protect your data when you use our messaging services.

1. No Sharing of Mobile Information

We are committed to safeguarding your personal information. We do not share, sell, rent, or distribute your mobile information to third parties for marketing or promotional purposes without your explicit consent. Your data is solely used for communication related to our services.

2. Contact Information for Privacy Concerns

If you have any concerns or inquiries regarding your privacy and how your data is used, you can reach us through the following channels:

  • Email: contactus@cs1realinteriors.com
  • Phone: 971-217-0257
  • Mailing Address: 2900 SE Cornelius Pass Rd, Suite 762, Hillsboro, OR 97123

We are committed to addressing any privacy-related concerns in a timely and professional manner.

3. Data Protection Measures

To ensure the security and confidentiality of your personal data, we have implemented the following safeguards:

  • Restricted Access: Only authorized personnel have access to your personal data.
  • Regular Audits: We conduct periodic reviews to ensure compliance with data protection regulations.
  • Encryption & Security: We use industry-standard encryption and security measures to protect your data from unauthorized access.

4. Opt-Out Instructions

We respect your right to control the messages you receive from us. If you wish to opt out of our messaging campaigns, you can do so at any time by following these steps:

  • To unsubscribe, text STOP or UNSUBSCRIBE
  • You will receive a confirmation message that you have been successfully removed from our messaging list.

By using our services, you acknowledge and agree to this Privacy Policy. We reserve the right to update this policy as necessary to comply with legal and regulatory changes. Any updates will be reflected on our official website.

For more information, please review our full Privacy Policy at HERE

 

Consent:

  • By using this website and providing your information, you consent to the collection and use of your data as described in this policy.
  • You have the right to withdraw your consent at any time.  
     

Policy Updates:

  • We may update this policy periodically. Please review it regularly for any changes.